1. Important Information and Who We Are

Purpose of this Privacy Policy

This policy provides you with details on how Martintown Animal Hospital ("we", "us", or "our") collects and processes your personal data in connection with the veterinary services we offer—whether in our clinic, via our website, or by phone or email.

Controller

Martintown Animal Hospital is the data controller responsible for your personal data and adheres to all applicable federal and provincial privacy legislation in Canada.

Contact Details

If you have any questions about this policy or how we handle your data, please contact our Privacy Officer:

• Phone: (613) 528-4246

• Email: info@martintownanimalhospital.com

• Mail: P.O. Box 157, 4910 Nine Mile Road, Martintown, Ontario K0C 1S0

 

2. The Personal Data We Collect and How We Use It

We may collect, use, store and transfer different kinds of personal data, including:

• Identification and Contact Details: Name, address, phone number, email.

• Client Information: Distance from our clinic, number of pets owned, and other clinics you may use.

• Pet Health Records: Medical history, conditions, treatments, prescriptions, and vaccination details of your pets.
   

We use your personal data to:

• Register you and your pets with our clinic.

• Provide veterinary care, schedule appointments, and follow up on treatments.

• Contact you with appointment reminders or health alerts.

• Communicate with other clinics or specialists when appropriate.

• Comply with legal obligations such as maintaining accurate medical records.

• Send you service-related messages and, with your consent, marketing communications.

• Improve the quality and relevance of our services through anonymized data analysis.

 

3. Sharing Your Personal Data

We only share your information when necessary and with appropriate safeguards. This may include:

• Referral veterinary clinics or specialists.

• Laboratories for testing and diagnostics.

• IT providers supporting our website and systems.

• Microchip databases and pet insurance companies.

• Regulators and authorities if legally required.

• Third-party vendors (e.g., appointment reminder services).
   

Before sharing any data, we ensure that third parties are bound by confidentiality and data protection agreements.

 

4. International Data Transfers

While our primary operations are in Canada, in limited cases your data may be processed or stored outside the country (e.g., cloud storage or software providers). We ensure that appropriate protections, consistent with Canadian law, are in place.

 

5. Data Security

We employ physical, administrative, and technological safeguards to protect your personal information from unauthorized access, loss, or misuse. Access is restricted to employees and service providers who need it for their roles.

 

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal and regulatory requirements. You may request deletion of your data if it's no longer required for service delivery or compliance.

 

7. Your Rights and Choices

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete information.

• Withdraw consent where processing is based on consent.

• Object to the use of your data for marketing.

• File a complaint with a provincial or federal privacy commissioner.

To exercise any of your rights, please contact us using the information above.

 

8. Changes to This Privacy Policy

We may update this policy periodically to reflect legal, technical, or business developments. The latest version will always be available on our website.
Last updated: June 11, 2025